ICT Account Manager

Indicative Skill Level:

In Australia and New Zealand:

Most professions in this unit group have a level of skill corresponding to a bachelor's degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some cases, relevant experience and/or on-the-job training may be required in addition to the formal qualification ANZSCO Skill Level 1. Other major fields of study may be considered if the employment is highly relevant and there is a clear connection between the field of study and the products or services sold. This includes qualifications assessed at AQF Bachelor, Master and Doctoral level.

Tasks Include:

• Compiling lists of prospective client businesses using trade directories and other sources.
• Acquiring and updating knowledge of employer’s and competitors’ goods and services, and market conditions.
• Visiting regular and prospective client businesses to establish and act on selling opportunities.
• Assessing customers’ needs and explaining the goods and services which meet their needs.
• Promoting employers’ ICT goods and services to existing and prospective clients.
• Quoting and negotiating prices and credit terms, and completing contracts and recording orders.
• Arranging delivery of goods, installation of equipment and the provision of services.
• Reporting to sales management on sales made and the marketability of ICT goods and services
• Following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising.
• Preparing sales reports, and maintaining and submitting records of business expenses incurred.

Occupations:

• ICT Account Manager
• ICT Business Development Manager
• ICT Sales Representative